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Contact Us

We would love to work with you in and around your home.

If you would like to discuss our services, then feel free to call our friendly team. Alternatively you can complete a referral by clicking the below “Refer to us” button and we will in touch within 24 hours to discuss your requirements and book a home visit.

Refer To Us
NDIS Cleaning

Contact Us

Phone

(07) 5551 0111

 

Email

info@yourhelpers.com.au

Drop In

7b/5 Cottonwood Place
Oxenford, Queensland 4210

FAQ's

Your Helpers FAQs
Is the person coming to my home screened for suitability?

Of course! Our recruitment process involves face to face interviews, reference/work history checks, and every team member must hold a yellow card or NDIS Workers Clearance, have completed the NDIS Orientation module. Following this stringent process ensures we are bringing the right team members on to guarantee a great result that you will be happy with.

Who supplies the equipment or products?

Our cleaners and gardeners will supply all their own cleaning products and gardening equipment so you need not worry about anything. Of course, if you prefer them to use your own cleaning products, please discuss this with them when they arrive. Your products are required to be in the original containers with labels on them for safety purposes.  

Do I need to be home during the cleaning and/or gardening services?

No, absolutely not! The decision to stick around or head out and take advantage of your free time is entirely up to you.  After getting to know you cleaner or gardener, you can leave a key in a "Key Lockbox", and we promise to get your house cleaned safely and thoroughly!

Do I have to call each time to book?

No. You never need to worry about forgetting to make a booking, your scheduled cleaning and or gardening is booked in advance at the frequency agreed to at your home visit. You will receive a reminder SMS on the Friday prior to your booking.

How do we book a service?

You can book a service by calling our friendly team, or completing our online referral form by clicking the "refer to us" button in the top blue menu. We will contact you within 24 hours, Monday to Friday to arrange a home visit. 

Can Your Helpers Home Services come out and see my home before arranging services?

We come and meet with every client . This will ensure we match you with the right team member and to match your needs with the desired outcome you're wanting to achieve. We will also need to complete a risk assessment, service agreement and schedule of supports to ensure compliance with the NDIS.

Is there a contract?

No, there is no contract as the NDIS is all about “Choice” and giving you “Control”, we do however need to have a service agreement in place which outlines the services you will receive, cost of services and delivery methods for your service with dates and times. We will complete this in conjunction with coming to meet with you. We will then provide a signed copy back to you, your support coordinator and plan manager if you have them.

Is Your Helpers Home Services fully compliant with all NDIS requirements?

Yes, Including:

•To make a complaint to the NDIS Commission, please follow this link

• To report an incident to the NDIS Commission, please follow this link

Contacts

Service Areas

Gold Coast, Logan, Beenleigh & Surrounding Areas

Email

info@yourhelpers.com.au

Phone

(07) 5551 0111

Drop-In

7b/5 Cottonwood Pl, Oxenford Qld 4210

NDIS Provider #: 4050070405

Contacts

Service Areas Gold Coast, Logan, Beenleigh & Surrounding Areas

Email info@yourhelpers.com.au

Phone (07) 5551 0111

Drop-In 7b/5 Cottonwood Pl, Oxenford Qld 4210

NDIS Provider #4050070405

Your Helpers Home Services NDIS