Being new to the NDIS can be confusing, frustrating and overwhelming. You’ll see new phrases and terms that you don’t quite understand. Trust us, we’ve all been there. But once you get the hang of the concepts, the NDIS becomes a lot clearer. 

We’re here to help you understand 5 topics often questioned by our participants:
  1. How do I apply and qualify for NDIS?
  2. What does registered provider mean?
  3. What is the difference between a Plan Manager and a Support Coordinator? 
  4. What are the three core budgets in my NDIS plan?
  5. What is ‘reasonable and necessary’?


Firstly, what is the NDIS and how did it begin?

The NDIS which stands for ‘National Disability Insurance Scheme’ provides funding to eligible people to improve their quality of life and connect them with services in their community. 

The NDIS aims to help participants: 

  • Spend more time with family and friends
  • Gain greater independence 
  • Have access to new skills, jobs or volunteer opportunities
  • Improve their quality of life

The NDIS was legislated ten years ago in 2013 by the Labor Government. It went to trial and then began rolling out throughout Australia in 2016. It became a full national scheme by 2020.  Now over half a million Australians receive NDIS plans and payments to help them live better lives. 

You can find out more about the NDIS and if you are eligible here


What does registered provider mean? 

When looking for service providers, you may have seen the phrase “NDIS Registered Provider” on websites or social media. This means that the business is regulated through the NDIS and meets a number of obligations such as: 

  • Obtaining required certifications and training to be able to work with people with disabilities 
  • Passing verification and certification audits (We passed our  audit earlier this year) 
  • Upholding all requirements specified by the NDIA

If a provider is not registered, they are not required to go through this stringent process and may not meet the requirements and needs of the NDIA. Read more in our registered vs. unregistered blog


What is the difference between a Plan Manager and a Support Coordinator?

Understanding the difference between the roles of a Plan Manager and Support Coordinator in the NDIS can make things much easier for you. Both are here to help and support you throughout the process and beyond, however, in slightly different ways. 

Plan Managers: 

  • Track your funding budget
  • Claim funds through the NDIS portal 
  • Receive invoices and pay providers
  • Adhere to the NDIS Price Guide


While Support Coordinators: 

  • Help choose supports & providers 
  • Assist with plan renewals and reviews 
  • Arrange assessments
  • Manage service agreements


NDIS budget buckets: core, capital and capacity

You might have heard about different budgets in your NDIS plan. These three budgets are known as core, capital and capacity. They are often referred to as ‘budget buckets’ or ‘budget silos’ 


The core budget helps you achieve everyday activities of daily living. This includes assistance with daily life, transport, consumables and assistance with social & community participation.

Our cleaning and gardening services come out of your core budget. If you have core budget and require help with your home, contact us or check out our services page. 


The capacity budget provides you with the opportunity to build your independence and skills to help you achieve your goals. This budget can be used for support coordination, help with employment, improved relationships, improved health and well-being and more. Find out more about the capacity budgets here


Lastly, the capital budget includes higher-cost pieces such as assistive technology, equipment or needed home or vehicle modifications. This funding will be a one-off for the purchase you need. You can learn more here.

Reasonable and necessary 

You might see the phrase ‘reasonable and necessary’ while going through the NDIS plan process. What this means is that NDIS will fund a range of supports and services if they are considered to be reasonable or necessary. 

To be considered, a support or service must: 

  • Be related to a participant’s disability 
  • Not include day-to-day living costs unrelated to your support needs (such as groceries)
  • Represent value for money 
  • Be effective and work for the participant 

We hope this has been helpful to begin your NDIS journey or just gain a better understanding of how providers and the NDIS can support you. 


With over 50 5-star Google Reviews, we are a trusted Registered NDIS Provider in the Gold Coast Region for cleaning and gardening services. If you are an NDIS Participant requiring services, please feel free to contact us via our referral form or call us on (07) 5551 0111