With so many cleaning businesses on the Gold Coast, choosing a cleaner to help you or your clients with their home cleaning may seem like an overwhelming task. We often get asked ‘how and why our service is different to other cleaning companies ‘, so we thought we’d cover some of the advantages of choosing Your Helpers Home Services as your preferred home cleaning provider.
We’re a Registered NDIS Provider
Firstly we are registered with the National Disability Insurance Scheme. Meaning our business has undergone and passed all the verifications and certifications audits imposed by the NDIA. We can assist participants who are;
- Self Managed Participants
- Plan Managed Participants
- NDIA Managed Participants (only registered providers can provide services to this category)
Our whole team, including our office staff, cleaners, and gardeners, has completed the NDIS workers screening check NDIS Orientation Module and is vaccinated. This means that everyone has been cleared to work with people with disabilities.
We Only Clean for NDIS Participants
Unlike our competitors, who offer NDIS cleaning in addition to their current service offerings such as private, commercial, or bond cleans, we only do NDIS clients’ homes.
Because we only clean NDIS homes, our cleaning teams have been carefully selected and are sensitive to the needs and care of the people we tend to. Our team are courteous, compassionate and always show kindness.
Our Cleaners are Matched to an NDIS Participant
We don’t just send a cleaner to our clients. Our clients are matched to a cleaner, so that same cleaner comes to their home every time. This is a crucial point of difference we offer our clients. This is also how trust and respect usually bloom between our cleaners and clients over time as they become comfortable with each other and find a flow that works best for both parties. We cover how we meet with clients and the matching process in a previous blog post you can read here.
We Build Close Relationships with Participants & Coordinators
Our service goes beyond just cleaning. We genuinely care for all our clients, not just their home but their well-being as a whole. They have access to our team and encourage open communication. We check in with all our clients frequently to ensure our service meets their expectations and identify any issues.
We value our relationships with Coordinators and always share all communications with our client’s coordinators. We connect with coordinators and communicate our activities with their Participants, keeping them in the loop. Our clients and coordinators know they can depend on us to honour our commitment to helping our clients.
We Don’t Just Do the Cleaning and Gardening
We do have additional services available to our clients outsourced to professionals. These include carpet cleaning, upholstery cleaning, window cleaning, pest control and transportation of bulky items.
A skip bin can be organised for homes that require a big decluttering job, and we can also assist with basic handyman tasks around the house. If these services are approved to meet their plan goals, we can arrange them for our clients.
We Have a Glowing Reputation
We’re proud to have built a solid reputation amongst our clients and partners in our two years of business. Today, we have 39 Google reviews and frequently post examples of our work and show the people who make up our team on our Facebook page and Instagram account.
If you are a Participant or help manage someone’s plan and would like us to provide home cleaning services, please complete our new client form here. If you have any additional questions about us or our services, please check out our frequently asked questions.