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Your Helpers Home Services began its journey in 2020. As we mark our 4th anniversary this year, it’s the perfect moment to reflect on where we started to where we are now. 

Your Helpers Home Services was started in March 2020, amidst the challenges of the initial COVID-19 lockdown of nearly four weeks. Despite the less-than-ideal timing, we launched from a modest home office on the Northern Gold Coast, with only Kris (our Founder) and a part-time administrator.

In just nine months, we experienced exponential growth, expanding from a small team to a thriving business. This growth allowed our business to move into a dedicated corporate office space. 

The move enabled our Cleaning and Gardening team to integrate into our office culture, forging connections with key team members and fostering a sense of belonging within our organisation. With an open-door policy, we welcome all to visit us at our Oxenford office.

Today, our team has over 75 dedicated cleaning and gardening professionals, serving over 500 participants weekly and fortnightly across Gold Coast, Beenleigh, Logan, and surrounding areas.

Reflecting on the business’ journey over the past four years, Kris says “I couldn’t be prouder of what we’ve accomplished. None of this would have been possible without the dedication of our incredible team who show up every day with smiles on their faces. I am truly passionate about the work we do and find immense joy in hearing the positive impact we’ve made on the lives of our participants, cleaners, and gardeners. It’s these stories that drive us forward and reaffirm our purpose every day.”

Meet the team that work in our office in Oxenford

Kris Aitken – Founder

Kris oversees the daily operations and management of Your Helpers Home Services while fostering connections with participants and their Coordinators.

As a Self-Managed Participant for her son, Kris intimately understands the support requirements of people and families living with disabilities. Recognising the necessity for reliable, honest, and empathetic support to assist people with disabilities in maintaining their homes, Kris was inspired to create Your Helpers Home Services!

Judy – Client Care Manager 

Judy joined Your Helpers Home Services as our Client Care Manager. Her role is meeting our Participants  and understanding their support needs and then organising and matching their required services with our cleaners and gardeners whilst keeping open communication with their Support Coordinators, Carers and Plan Managers.

Carlie – Office Manager

Carlie joined Your Helpers Home Services as our Team Administrator undertaking duties involving the day-to-day operations of YHHS and as another point of contact for our clients and partners. As our business has grown so has Carlies role and she is now our Office Manager maintaining administrative systems and helping the office run smoothly.

Sue – Team Administrator

Sue’s role within our office team involves liaising and assisting Participants with any enquiries or changes to their services and supporting our cleaning and gardening team in updating their schedules as well as various other administrative tasks.

Courtney – Marketing Coordinator

Courtney joins as our Marketing Coordinator, bringing her experience and knowledge of traditional and digital marketing to YHHS.  Courtney’s role is keeping our community informed on what is happening with YHHS and within the NDIS space, and all things marketing.